Customer Service Training TIps

What will work best for you?

There are times when dealing with dissatisfied customers that you may not be able to repair the damage or inconvenience that they were subjected to. A common error when attempting to salvage the relationship is to ask, “What would you like us to do?” That phrase sounds too much as though you won’t do anything unless the customer gets you to do it. Instead use the phrase, “What will work best for you?” That wording sounds much more like you’re willingly going to do whatever it takes to make it right.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


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