Customer Service Training TIps

What’s your First Priority?

Quick – if you are a manager which of these 3 tasks is likely to help build your business the most: a) administrative paperwork b) dealing with customers c) working on strategic projects? Answer – c) the highest and best use of a manager’s time is working on strategic projects designed to prevent problems and increase profits. Typically however, most managers put off strategic work to do other activities that have deadlines. They confuse urgency with importance. Suggestion: do project work for the first hour and a half of your day, then deal with customer issues, and lastly administrivia.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

T.V. – Why do you think they call it programming?


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