What’s your First Priority?

Quick – if you are a manager which of these 3 tasks is likely to help build your business the most: a) administrative paperwork b) dealing with customers c) working on strategic projects? Answer – c) the highest and best use of a manager’s time is working on strategic projects designed to prevent problems and increase profits. Typically however, most managers put off strategic work to do other activities that have deadlines. They confuse urgency with importance. Suggestion: do project work for the first hour and a half of your day, then deal with customer issues, and lastly administrivia.

Today’s chuckle:

T.V. – Why do you think they call it programming?

Written By Customer Service & Sales Speaker, Jeff Mowatt (original content – not AI generated)

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Jeff Mowatt is a customer service speaker, customer service & sales trainer, a business communication strategist, award-winning speaker, and best-selling author.