When You Forget Their Name

You know that awkward and embarrassing feeling… you encounter a customer, colleague or someone you’ve met before, but for the life of you, you can’t remember their name. Worse, you’re with another person and you know you’re expected to introduce them. Simply stating, “I forget your name,” is unflattering for both you and the other person. Asking, “What’s your name again?” is blunt. Getting into a long winded explanation of how you are not good at remembering names belabors the point and draws even more attention to the issue. Next time, try a phrase which, when I have occasion to use it, receives a mercifully forgiving response. “Help me remember your name,” is short, tactful and diplomatic. It’s a good start towards digging your way out of the social – and customer service – faux-pas.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit    www.JeffMowatt.com

Today’s chuckle:

I have changed my mind a dozen times. It seems to work better now.

Like to forward or reprint this tip?

We have some options to make this easier for you. Click here for a printer-friendly  CDrom with all Jeff’s tips.  Click here for  Jeff’s book with 101 top tips.  If you’d like to cut and paste any of our tips or articles from our website, you are welcome to do so  providing  you include the bio and contact information after each tip or article.   Please also email a link to any tips or articles that you post on-line to [email protected].

Copyright © JC Mowatt Seminars Inc.   All rights reserved.

Like to forward or reprint this tip?

Click here for Jeff’s Latest Tip
and to Subscribe for FREE updates