Customer Service Training TIps

When your co-worker is a pain

Chances are you work with at least one or two people who you’re not crazy about. That’s normal. After all, people bring different skills, cultures, and personalities to work. It would be amazing if everyone did want to be best friends with everyone else. That’s why in my sessions on leading a customer focused-team, I encourage leaders to NOT refer to their group as a family. In families we need to love one another. Instead, talk about your group as a team. Imagine on pro hockey teams how many oversized egos there are in the locker room. Some players have strong dislikes for certain teammates. On the ice however, everyone has a common goal and works together, whether they like each other or not. Your employees will actually be relieved when you say you expect them to work together as a team; not love each other as a family.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

There is no “I” in “Team”, but there are two in “Platitude Quoting Drone”.


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