Who’s Your Customer? Strengthening Workplace Relationships
Strengthening Workplace Relationships
Recently a client expressed concern that a few of his employees didn’t seem to get ‘who their customers’ are. He explained, “They’re attentive to external customers. But when responding to requests from internal customers (co-workers), they’re lackadaisical.” Unfortunately, he isn’t alone. Increasingly, I’m hearing from managers about headaches created when:
- Employees either neglect to submit documentation needed by other departments, or they do so with inaccurate or incomplete information.
- People need to ask co-workers repeatedly for the same services or paperwork.
- Employees are polite with external customers, but blunt – and sometimes insulting behind their backs – with co-workers.
That’s why one of the first topics we cover in my customer service training seminars is the definition of customers. It’s more than external customers. It’s anyone needing your service; including co-workers. Anyone who thinks they don’t have customers doesn’t get it. And their managers are noticing.
Today’s chuckle:
When you are in it up to your ears, keep your mouth shut.
Written By Jeff Mowatt (original content – not AI generated)
Was this helpful? For additional information on this topic: Retaining and Motivating Frontline Staff
You’ll find more of Jeff’s Trusted Advisor Customer Service tips or subscribe to receive a new Business Building Tip every two weeks.
Curious about Jeff’s training resources? Click on Shop for details. If you’re interested in a customized presentation for your organization, contact Jeff at [email protected]
Jeff Mowatt is a customer service & sales speaker, customer service & sales trainer, a business communication strategist, award-winning speaker, and best-selling author.