Customer Service Training TIps

You Bring… I Bring

Here’s a communication concept I learned from my friend and fellow professional speaker – Shelle Rose Charvet.

You and I take a risk when attempting to influence someone who has a big ego. If we simply present our ideas, products, or services in the form of new information they may not know there’s a good chance that the other person may resist. Not because of the idea; but because their ego may somehow feel threatened. And easy way to avoid this is to begin with conversation with, “You are the expert on such and such. What I bring is…” Expressing your respect for the other person’s expertise makes them more receptive to yours.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

If you ate pasta and antipasta, would you still be hungry?


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