Customer Service Training TIps

Your Thoughts?

Ever feel awkward with customer when the time comes for you to ask for the order? Here’s a great approach that an employee used with me when I was the customer. The sales rep answered my questions about various pieces of home gym equipment. I thanked her and was about to leave the store when she asked a wonderfully phrased question, “Your thoughts on the bench?”. It was gentle, non-demanding, and still got the feedback she needed. Next time you need the customer’s decision consider asking, “Your thoughts on…?”. It’s simple, subtle, and it works.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

Errors have been made. Others will be blamed.


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