Customer Service Training TIps

You’re not in a Meeting are You?

When phoning others for the first time, it’s important to convey that you value their time and that you need their undivided attention. The challenge is that if you start the conversation with something like, “Do you have a moment?” you’ve just given them an easy excuse to dismiss you. After all, everyone is busy. Instead, use a phrase I learned from Mark Bernard, who’s one of the most effective ‘cold-callers’ I know. After introducing yourself, ask, “You’re not in a meeting are you?” The result: the other person appreciates that you’re considering their time, and they have less reason to put you off. Good results for one question.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

A recent poll suggests that the majority of people have never been polled – that is, until recently.


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