Customer Service Training TIps

Zen in the Art of Customer Service

Harvard researchers Killingsworth and Gilbert recently released a study that found that people aren’t necessarily happy when they are relaxing; they’re actually happier when concentrating. In other words, a wandering mind is an unhappy mind. That reinforces a message I’ve been relaying to managers about the number one factor that motivates employees – interesting work. The problem is many frontline employees believe their jobs to be inherently boring. That’s a myth. In Zen philosophy any act – even pouring a cup of tea – can be elevated to the level of artistry when one pays attention to detail. Dealing with customers is fascinating when you study the nuances of the words you choose. A simple turn of phrase can have significant impact. What it comes down to, Grasshopper is ongoing training. A regularly trained employee is more focused, more productive, and as it turns out, happier. Everyone wins.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

What’s the speed of dark?


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