Dealing with Internet Trolls and Angry Customers
Trusted Advisor Customer Service Video Tip
In a perfect world, we’d never have to deal with angry, vindictive people. In the real world, however, there may be times when you’re confronted by unhappy people, either online, on the phone, or in person. The good news is in this video I share 6 strategies for calming cranky customers and having better days.
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