Dealing with Internet Trolls and Angry Customers
Trusted Advisor Customer Service Video Tip
In a perfect world, we’d never have to deal with angry, vindictive people. In the real world, however, there may be times when you’re confronted by unhappy people, either online, on the phone, or in person. The good news is in this video I share 6 strategies for calming cranky customers and having better days.
Register today for our 30 – second Trusted Advisor tips and receive as a bonus 15 Phrases that Pay for dealing with stressed and rushed customers.
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Past Posts
- Selling for Grudge Purchases
- Easy Way to Sound more Helpful – even when you’re busy
- Sell More by Saying Less
- How to Collect From Late Paying Customers
- What are your emails trying to hide?
- Say this with your next unhappy customer
- How to Build Trust by Managing Customer Expectations
- How to Sell when your Prices are Higher
- How Humility Boosts your Online Influence
- Which are you: ‘lucky’, ‘fortunate’ or ‘grateful’?