Do You Confront or Attack?

Perhaps one of the toughest challenges in relationships is giving ‘corrective feedback’ to people you care about. As a supervisor, husband, and father, I’ve made my share of mistakes when confronting others – less so since discovering this tip. Focus your feedback on behavior – not attitude. Instead of saying, “You need to be friendlier to customers.” (Friendliness is an attitude), focus on behavior with, “Within 5 seconds of the customer’s arrival, you are expected to smile, show teeth, and greet them.” Avoiding confrontation doesn’t help anyone. Focus on observable behavior. As for ‘correcting’ the other person’s attitude – what they think, believe, and feel – forever hold your peace.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit    www.JeffMowatt.com

 

Today’s chuckle:

Jesus loves you, but everyone else thinks your a jerk.

 

Like to forward or reprint this tip?

We have some options to make this easier for you. Click here for a printer-friendly  CDrom with all Jeff’s tips.  Click here for  Jeff’s book with 101 top tips.  If you’d like to cut and paste any of our tips or articles from our website, you are welcome to do so  providing  you include the bio and contact information after each tip or article.   Please also email a link to any tips or articles that you post on-line to info@jeffmowatt.com.

Copyright © JC Mowatt Seminars Inc.   All rights reserved.

Like to forward or reprint this tip?

Click here for Jeff’s Latest Tip
and to Subscribe for FREE updates

REDUCE CUSTOMER CONFLICTS

Register today for our 30 – second Trusted Advisor tips and receive as a bonus 15 Phrases that Pay for dealing with stressed and rushed customers.

Please enter a valid email address.
Something went wrong. Please check your entries and try again.