Are you a Friend or Trusted Advisor?
You already know that we need to be friendly with customers. But that doesn’t mean our goal is to become their friend. Check out this short video where I share a more authentic way of growing customer relationships.
Register today for our 30 – second Trusted Advisor tips and receive as a bonus 15 Phrases that Pay for dealing with stressed and rushed customers.
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Past Posts
- Three Little Words to Build Trust – Enhance Decision making with Customers and Coworkers
- Summarize your Understanding
- Customer Service Training 3 Simple Steps
- Catastophize and Take Responsibility
- Team Building: How fancy meals can backfire vs. what actually works
- Embracing Your Critics
- Start your Day Strong: Motivation Tip for a Positive Mindset
- Sales Technique that Backfires – Trying to Beat the Competition
- Say this to Sound more Helpful to Customers and Coworkers
- Handling Angry Customers