Good News about the Recession

Concerned about the impact of economic recession on your business? If your business model has been about providing minimal staff training and basic service you should indeed be worried. On the other hand, if as a manager you have been focused on developing your staff and equipping them with the skills to provide exceptional customer service, your ship has just come in. During boom times, customers are forced to tolerate poor service because there’s more demand than supply. Now, however as the economy slows, the reverse becomes true. Customers are now in the driver’s seat. Those companies that invest in staff training and provide genuine value-added service are about to dramatically increase their market share. What goes around will indeed come around. This is good news for our clients.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit    www.JeffMowatt.com

 

Today’s chuckle:

Whenever you find yourself on the side of the majority, it is time to pause and reflect. – Mark Twain

 

Like to forward or reprint this tip?

We have some options to make this easier for you. Click here for a printer-friendly  CDrom with all Jeff’s tips.  Click here for  Jeff’s book with 101 top tips.  If you’d like to cut and paste any of our tips or articles from our website, you are welcome to do so  providing  you include the bio and contact information after each tip or article.   Please also email a link to any tips or articles that you post on-line to info@jeffmowatt.com.

Copyright © JC Mowatt Seminars Inc.   All rights reserved.

Like to forward or reprint this tip?

Click here for Jeff’s Latest Tip
and to Subscribe for FREE updates

REDUCE CUSTOMER CONFLICTS

Register today for our 30 – second Trusted Advisor tips and receive as a bonus 15 Phrases that Pay for dealing with stressed and rushed customers.

Please enter a valid email address.
Something went wrong. Please check your entries and try again.