Customer Service Blog

Handling Angry Customers

How to Prevent an angry customer from becoming abusive

Handling Angry Customers prevent them from becoming abursive by Jeff Mowatt Customer Service & Sales Speaker/TrainerHow to strengthen customer loyalty and prevent customers from becoming angry when mistakes happen. In this video, Jeff Mowatt shares a valuable tip for handling angry customers by considering what’s at stake. Using a real-life example, he illustrates how a fast food restaurant’s short-sighted approach to a customer complaint escalated into a national headline.

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