Customer Service Training TIps

How do you Rate Your Status

Which of the following best describes how you, as an employee, consider your importance compared to the customer? Are you a) more important than the customer? In this case you come across as arrogant and the customer doesn’t like you. b) You are less important than the customer? Here, the customer observes your subservient behaviour and doesn’t respect you. Or c) you consider yourself and the customer to be equals treating each other with mutual respect. Option ‘c’ provides the only viable opportunity for friendship and respect. That’s a great basis for a long term mutually beneficial relationship – be it at work or in your personal life.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit    www.JeffMowatt.com

 

Today’s chuckle:

Just say NO to one-word solutions.

 

Like to forward or reprint this tip?

We have some options to make this easier for you. Click here for a printer-friendly  CDrom with all Jeff’s tips.  Click here for  Jeff’s book with 101 top tips.  If you’d like to cut and paste any of our tips or articles from our website, you are welcome to do so  providing  you include the bio and contact information after each tip or article.   Please also email a link to any tips or articles that you post on-line to [email protected].

Copyright © JC Mowatt Seminars Inc.   All rights reserved.

Like to forward or reprint this tip?

Click here for Jeff’s Latest Tip
and to Subscribe for FREE updates

REDUCE CUSTOMER CONFLICTS

Register today for our 30 – second Trusted Advisor tips and receive as a bonus 15 Phrases that Pay for dealing with stressed and rushed customers.