Customer Service Training TIps

How to Compete when Value is Assumed

The Shift in Consumer Values…

Here’s a business trend that may surprise you.

Consumers are becoming less interested in shopping for value – and more interested in being valued for shopping. With the quality movement of the 1980’s and 90’s, manufactured products have improved such that value is now assumed. Meanwhile, consumers’ lives have become busier. They have less face-to-face contact with friends or even coworkers (instead they ‘telecommute’ to work). So, to fulfill their social needs people are turning more to merchants.

Lesson: tomorrow’s successful companies will be those that focus employee education not so much on product knowledge – but people knowledge.

 

Written By Jeff Mowatt (original content – not AI generated)

Was this helpful?   For additional information on this topic:  Customer Service Trends/Strategic Planning

You’ll find more of Jeff’s Trusted Advisor Customer Service tips or subscribe to receive a new Business Building Tip every two weeks.

Curious about Jeff’s training resources?  Click on Shop for details.  If you’re interested in a customized presentation for your organization, contact Jeff at [email protected]

Jeff Mowatt is a customer service speaker, customer service training professional, award-winning speaker, and best-selling author.

 

 

REDUCE CUSTOMER CONFLICTS

Register today for our 30 – second Trusted Advisor tips and receive as a bonus 15 Phrases that Pay for dealing with stressed and rushed customers.