Customer Service Blog

How to give corrective feedback without offending

Jeff Mowatt trusted advisor tip How to give feedback without offendingWhether you’re a supervisor, parent, or friend of someone who’s messing up, there are times when doing the right thing means confronting their inappropriate behavior. Unfortunately, one misspoken word can inadvertently cause offense and the whole thing can get ugly. The good news is in this short video I share a little tip that makes a big difference in gaining cooperation.

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