Customer Service Blog

In Praise of Quieter Communications

In a world of TV ads that blare, emails that SHOUT IN ALL CAPS, and employees who talk when they should listen, consider the advantages of making your customer communications quieter. Here are four touch points I share in my seminars when a strong/silent approach will differentiate you positively in your customers’ hearts and wallets.

To read the complete article click: “In Praise of Quieter Communications”

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