It sounds like…

One characteristic that separates amateur salespeople from professionals is that the pros talk less and listen more. Enlightened influencers recognize that the most important thing we have to sell is trust. An essential step in earning that trust is to prove that you understand the potential customer’s needs. Tip: a simple phrase to allow you to do all this is, “It sounds like…” Saying these three words forces you to paraphrase your understanding of customer needs before you talk about whatever it is that you have to sell. Big impact for three little words.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit    www.JeffMowatt.com

 

Today’s chuckle:

Help wanted: Psychic. You know where to apply.

 

Like to forward or reprint this tip?

We have some options to make this easier for you. Click here for a printer-friendly  CDrom with all Jeff’s tips.  Click here for  Jeff’s book with 101 top tips.  If you’d like to cut and paste any of our tips or articles from our website, you are welcome to do so  providing  you include the bio and contact information after each tip or article.   Please also email a link to any tips or articles that you post on-line to info@jeffmowatt.com.

Copyright © JC Mowatt Seminars Inc.   All rights reserved.

Like to forward or reprint this tip?

Click here for Jeff’s Latest Tip
and to Subscribe for FREE updates

REDUCE CUSTOMER CONFLICTS

Register today for our 30 – second Trusted Advisor tips and receive as a bonus 15 Phrases that Pay for dealing with stressed and rushed customers.

Please enter a valid email address.
Something went wrong. Please check your entries and try again.