Customer Service Blog

Leaders Speak Last in Meetings

If you’ve ever watched a great leader in a meeting you may notice a subtle technique that runs contrary to common behavior. Rather than dominating the discussion on each agenda item (a temptation for ego-driven, insecure people with a title), the savvy leader merely introduces a subject, then listens for input. She observes how each member of her team contributes, debates, reasons and interacts. Then, she announces her decision; acknowledging the comments and arguments of those who’ve contributed. She’s thereby perceived to be decisive, inclusive and a powerful leader. When it comes to meetings, smart leaders have the last word.

Subscribe to our Blog
Get our latest updates in your Inbox

Subscribe to our Blog