Customer Service Blog

Leadership Lesson from Peter Rabbit

I think my former neighbor, Judge Peter Leveque had the right attitude about humor at work. Though he passed a few years ago, he once told me that as family court judge, at Easter time every year he would don a bunny outfit and hop into the staff’s offices delivering chocolate eggs. You can imagine the staff’s belly-laughs echoing in chambers at seeing Judge Peter transformed into Peter Rabbit. And they were devoted to him. As a leader trying to strengthen staff loyalty and enhance team spirit, do you use self-effacing humor? It is a risk requiring humility, security, and courage. Those are strong character traits. Maybe that’s why, ironically, at an almost subconscious level we have more respect for those people who take themselves less seriously.

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