Listening as a trusted advisor vs a friend

listen image

To see how you may listen to others, consider two scenarios where you meet someone at a social event. They mention a movie they liked; one you also saw and enjoyed. Scenario one: like friends, you compare movie tastes, then skip to other common interests. Scenario two: you mention you liked it as well, but ask out of curiosity what they liked about the movie and why. The first scenario is the way we listen as a friend. The second scenario is how we listen as a trusted advisor. While it may be instinctive to focus on what we have in common, at work it’s not helpful. What people value is dealing with individuals who – by active listening rather than comparing – prove they truly understand their customers’ and coworkers’ needs. You bring more to the table when – like a trusted advisor – you listen more for other people’s context than for what you have in common.

 

 Jeff Mowatt is a customer service strategist, Hall of Fame speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit    www.JeffMowatt.com

Today’s chuckle:

I like birthdays, but I think too many can kill you.

 

Like to forward or reprint this tip?

We have some options to make this easier for you. Click here for a printer-friendly  CDrom with all Jeff’s tips.  Click here for  Jeff’s book with 101 top tips.  If you’d like to cut and paste any of our tips or articles from our website, you are welcome to do so  providing  you include the bio and contact information after each tip or article.   Please also email a link to any tips or articles that you post on-line to info@jeffmowatt.com.

Copyright © JC Mowatt Seminars Inc.   All rights reserved.

Like to forward or reprint this tip?

Click here for Jeff’s Latest Tip
and to Subscribe for FREE updates

REDUCE CUSTOMER CONFLICTS

Register today for our 30 – second Trusted Advisor tips and receive as a bonus 15 Phrases that Pay for dealing with stressed and rushed customers.

Please enter a valid email address.
Something went wrong. Please check your entries and try again.