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Jeff – thank you for the valuable information we receive with each, ‘Influence with Ease’ tip. There is an overabundance of ‘experts’ in cyberland who think they have the answers through gimmicks or time-consuming on-line activities that in reality mostly benefit the ‘expert’. Your biweekly tips are a breath of fresh air. Each tip, in just a few words you provide high quality, easily implemented strategies that foster trust with customers to produce higher revenues.