Influence with Ease
You already know that whatever your message, customers and coworkers are persuaded – not by your title – but by how much they trust you. In Influence with Ease, Jeff Mowatt shares 30-second tips that strengthen trust in virtually all of your communications.
If you like the quick-tips Jeff reveals in his articles and presentations, you love his book. Of all the 30-second tips that Jeff’s shared, we selected the best-of-the-best to include in this book. In all you get 101 of his most powerful tips. Plus, it’s sprinkled with light hearted chuckles and cartoons to help lift your sprit – much needed when you need to deal with other humans!
With these 30-second tips, you’ll learn how to:
- Enhance people’s perception of you by 12% by using a two word phrase ore often (hint: it’s not please, or thank you
- Gain the confidence of people with big egos
- Avoid 7 common expressions that unwittingly raise skepticism in others
- Create more satisfying outcomes for you and the other party when negotiating
- Tap the ‘humility advantage’ to influence without pushiness
- Simplify for others – offer less and sell more
- Position your ideas, products and services so that people select higher value options
- Avoid the commonly used 3 word phrase that enflames upset customers
- Break bad news to others without creating hard feelings
- Convert an upset person into an advocate of your services
And much more! – in all 101 tips to Influence with Ease. If you or your department deals with customers, this is the guide for you and your team.
“If you don’t have it, buy it. If you have it, use it. Not an extra page nor a wasted word. Jeff Mowatt’s book, ‘Influence with Ease’, is one of the most immediately practical books on effective interpersonal communications I own. A real gem.”
Max Dixon, Professional Communication Coach, Seattle WA
“Jeff Mowatt always offers good practical advice when it comes to selecting and using the right words at the right time. That’s why I follow his advice and heartily recommend this book.”
George Torok, Best Selling Author, “Secrets of Power Marketing”
“Jeff’s Influence with Ease tips are amazing…just a paragraph or two is enough to open my eyes to a new way of handling our business life.”
Susan Tomaszewski – co-owner & President, Diaper-eez
“In these competitive times, Jeff Mowatt’s tips go a long way to educate our staff in excelling at customer service.”
Kim Couillard, Finance & HR Manager, Chinook Village
“Influence with Ease is highly practical and very entertaining. Jeff’s masterful book provides pithy and succinct advice on a critical leadership skill. The book is very accessible and a real pleasure to read.”
Jim Clemmer, bestselling leadership author, speaker, and workshop/retreat leader
“If you want your employees to become better at dealing with your customers, I recommend that you buy each of them a copy of “Influence with Ease.” Then sit back and watch your business grow.”
Wayne Kehl, VP – Operations, North/Central Region, HUB International Barton Insurance Brokers
Paperback Book, eBook, or Combo
Share these tips with your team…
You’ll save when ordering 10 or more books for your team members. Call us at 1-800-JMowatt (566-9288) for wholesale rates, or email us at [email protected]
So that you can also print-off and post individual tips in your workplace, order the CDrom version of Influence with Ease. This version has over 200 tips as individual printer-friendly bulletins.
Bonus! You’ll save by combining this with Jeff’s other resources in the ‘I Want it All’ Package Special. Details are at the top of your shopping cart when you click on the ordering button. You can also order by phone at 1-800-JMowatt (566-9288). Local in Calgary, Alberta Canada 403-244-9094. Fax 403-244-9094 [email protected]
Heavens, we teach customer service, we certainly want you to be happy as our customer! If you’re not completely satisfied with this or any of our other training resources, just return it within 30 days for a full refund.
REDUCE CUSTOMER CONFLICTS
Register today for our 30 – second Trusted Advisor tips and receive as a bonus 15 Phrases that Pay for dealing with stressed and rushed customers.