Customer Service Training TIps

Put Pricing in Perspective

When talking price with potential customers, remember that big numbers are often intimidating. So, it’s helpful to put the price in perspective. A realtor, for example, asks a buyer whose ‘final’ offer is $7,500 below the seller’s price, “Are you willing to lose your dream home for what amounts to less than a dollar a day?” A person selling an extended warrantee on a TV explains, “For $2 on your monthly payments – less than a cappuccino a month, you get an extra 3 years of protection on something that you’ve invested $3,500.” That simple perspective makes buying easier.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit    www.JeffMowatt.com

 

Today’s chuckle:

A conclusion is simply the place where you got tired of thinking.

 

Like to forward or reprint this tip?

We have some options to make this easier for you. Click here for a printer-friendly  CDrom with all Jeff’s tips.  Click here for  Jeff’s book with 101 top tips.  If you’d like to cut and paste any of our tips or articles from our website, you are welcome to do so  providing  you include the bio and contact information after each tip or article.   Please also email a link to any tips or articles that you post on-line to [email protected].

Copyright © JC Mowatt Seminars Inc.   All rights reserved.

Like to forward or reprint this tip?

Click here for Jeff’s Latest Tip
and to Subscribe for FREE updates

REDUCE CUSTOMER CONFLICTS

Register today for our 30 – second Trusted Advisor tips and receive as a bonus 15 Phrases that Pay for dealing with stressed and rushed customers.