Service is a popularity contest

If you’re a service provider, keep in mind a life lesson from high school. Namely, that your ability to get along with others largely determines your social success. Unfortunately, many people still assume they can get by strictly on their technical skills. But customers can get technical information on the Internet. When hiring services they need to feel that the chemistry is right. Fair or not, the service business is indeed a popularity contest. So, successful service providers augment their technical education with interpersonal skills training

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit    www.JeffMowatt.com

 

Today’s chuckle:

It’s always darkest before dawn. So if you’re going to steal the neighbor’s newspaper, that’s the time to do it.

 

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