Share your Grand Intention

Stating your “grand intention” for customers and coworkers is an easy way to add value. After adopting a dog from the SPCA, we visited a pet store for supplies. The employee began the conversation with, “I’m in this business because I love animals. So, whether you buy from here or anywhere else I want to make sure that you get all your questions answered so that your dog gets the best possible care.” Sold. Her “grand intention” made us feel that she deserved our business.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit    www.JeffMowatt.com

Today’s chuckle:

Husband and dog missing. Reward for dog. (Author’s note: My apologies to all the husbands out there… I showed this to my wife. She laughed, nodded enthusiastically and said we needed to include it.)

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