Customer Service Blog

Team Building at Work – the REAL secret

Does this ever happen in your workplace? The manager who was bringing me in to train his team explained, “Jeff, I can understand when employees make a mistake. What drives me crazy is when team members cover their backsides and blame one another when foul-ups occur. We need a greater commitment to teamwork.” The problem is mosttypical approaches to teamwork are actually counterproductive.

Check out this video where I share what does work to create a more cohesive and cooperative team.

Register today for our 30 – second Trusted Advisor tips and receive as a bonus 15 Phrases that Pay for dealing with stressed and rushed customers.

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