Tell them Why they’re a Good Customer

Imagine you’re a regular customer at a business and the salesrep or manager says to you: “I was thinking about you the other day and I did some checking… Turns out you’ve been doing business with us for X years now so I wanted you to know that I appreciate your business – when you place your order you don’t ask to have it delivered yesterday, you’re nice to our staff, and you pay your bills.