Customer Service Blog

The Humility Advantage

My ears perked up when I heard a politician who, during a radio interview, made a statement that included the phrasing, “I don’t profess to be knowledgeable in all areas of… What I DO know is…” I found myself thinking, Wow – he’s honest and smart. Ironic how admitting up front what you don’t know actually increases your credibility when you make a statement about what you do believe. The technique itself is easy. The challenge is being secure enough and humble enough to admit we don’t have all the answers.

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