You may have great products but you can still have customer service problems caused by bad weather, equipment failures, or human error. While you can’t control external events, you can control what you say to upset customers. Certain phrases will serve to either diffuse or enflame. After over 20 years of speaking at conferences and training teams on customer service, here are my top ten worst things to say to unhappy customers along with tips for regaining trust…
To read the complete article click: Top 10 Worst things to Say to Angry Customers
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