Trusted Advisor Customer Service
Practical tools and strategies to build trust, boost loyalty, and elevate internal and external customer relationships.
Earn Loyalty through Everyday Interactions
Building strong relationships with customers, clients, and coworkers doesn’t have to be complicated. In this impactful seminar, Jeff Mowatt reveals simple, effective language and techniques that:
- Strengthen long-term customer loyalty
- Recharge team morale and collaboration
- Reconnect your team to a shared service purpose
Participants discover how to:
- Shift from reactive ‘order-taking’ towards proactive business-building
- Move beyond repeat business to create loyalty (there is a difference)
- Prevent customers from defecting just to save a few dollars
- Disarm cynics with your ‘grand intention’
- Tap the ‘humility advantage’ to overcome resistance
- Enhance people’s perception of you by 12% by using a two word phrase more often (hint: it’s not please and thank you)
- Break bad news to others without creating hard feelings.
Whether you’re serving clients or collaborating internally, these techniques elevate how others see and trust your organization.
Meet Jeff Mowatt
Jeff Mowatt is a best-selling business author and award-winning speaker with over 30 years of experience helping teams transform the way they serve. His best-selling books, Influence with Ease and Becoming a Service Icon in 90 Minutes a Month, are used by leading organizations to build loyalty and trust. Jeff’s syndicated column and engaging presentations have been featured in over 200 business publications.
When Jeff’s on stage, your audience will laugh, learn, and leave with practical tools they’ll use immediately.
More than a Seminar—a System
To reinforce learning, Jeff offers a suite of follow-up tools: books, online courses, multimedia kits, and weekly 30-second training tips to help teams implement what they’ve learned and keep momentum going.
What Clients are Saying
Jeff’s was the best presentation ever!! It will have a very positive impact on me and our organization.
Jeff’s session revealed how we can implement small changes to create big returns.
You captivated the audience from the start and certainly planted the seed that they can easily become industry leaders in customer service. Our members appreciate real world solutions focused to their business and not listening to academic rhetoric. You delivered just that. Congratulations!
Jeff motivated all of us to deal with each other and our customers in a professional manner – showing respect and getting positive results.
Jeff’s session was by far the best customer service presentation that I have participated in. He ensured that all the different areas of our organization were covered in examples and how our roles are important in making our customers feel good about themselves and coming to our facility.
Jeff’s seminar provided a great start to make the changes we need to make – very helpful!
Jeff’s session was great. It gives me the motivation and ability to sell myself and our products, and will bring more money into the salon.
Jeff gave our group a better understanding of what motivates buying behavior and customer loyalty.
Jeff’s is a great topic that targets everyone at each level of our organization.
This session will make our hotel tremendous. It will provide an attitude adjustment and enhance our guest interactions.
When we apply Jeff’s concepts about building trust, we are going to be even better at reception, patient management, diagnostics and delivery of therapy. Everything! From front to back.
Help your Team Build Trust that Lasts
Book Jeff’s Trusted Advisor® seminar and equip your team with tools to influence with confidence, compassion, and credibility.