Customer Service Blog

Unpleasant news to give? Try this…

How to Break Bad News to Customers, Jeff MowattPart of most people’s job involves telling customers and co-workers information they don’t really want to absorb. Fortunately, there is a simple technique that I share in this short video that makes bad news more palatable for customers to swallow, and makes your personal brand more appealing. Check it out and feel free to share with your colleagues.

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