What are you like on Bad Days?

Jeff Mowatt, what are you like on bad daysQuick – which common words do you use when responding to a request from a customer or coworker? In this short video clip I share a tip on how to convey a positive attitude – even when dealing with customers who are tired, rushed or stressed. Side note: since I posted this tip some years ago, it’s received over 50,000 views. Feel free to forward it to anyone who deals with demanding customers.

REDUCE CUSTOMER CONFLICTS

Register today for our 30 – second Trusted Advisor tips and receive as a bonus 15 Phrases that Pay for dealing with stressed and rushed customers.

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