What are you like on Bad Days?
Quick – which common words do you use when responding to a request from a customer or coworker? In this short video clip I share a tip on how to convey a positive attitude – even when dealing with customers who are tired, rushed or stressed. Side note: since I posted this tip some years ago, it’s received over 50,000 views. Feel free to forward it to anyone who deals with demanding customers.
Register today for our 30 – second Trusted Advisor tips and receive as a bonus 15 Phrases that Pay for dealing with stressed and rushed customers.
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Past Posts
- What Customers and Coworkers Actually Think of You
- Four Words to Resolve Conflicts
- Customer Service video tip – Motivating employees to care more about customers
- Do this – and customers will LOVE you
- Dealing with Internet Trolls and Angry Customers
- When Faster Service isn’t Better
- When Customers Refuse Good Advise
- When Friendliness Backfires
- Is your busy-ness turning people off?
- How to Break Bad News to customers