What are you like on Bad Days?
Quick – which common words do you use when responding to a request from a customer or coworker? In this short video clip I share a tip on how to convey a positive attitude – even when dealing with customers who are tired, rushed or stressed. Side note: since I posted this tip some years ago, it’s received over 50,000 views. Feel free to forward it to anyone who deals with demanding customers.
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Past Posts
- Ever receive this silly question from a cashier?
- 3 Reasons to Stop Worrying about your Industry Competitors
- The #1 Customer Turnoff – (it’s not high prices)
- Getting past the customer Friend Zone
- The Secret Sauce to Gaining and Keeping Customers
- One word that builds customer trust and intimacy
- Two common words to avoid using with customers
- Why people who foul-up get more recognition than you
- Two tips for getting faster replies to your emails
- How to grow your business in 2 minutes after hours