What are you like on Bad Days?
Quick – which common words do you use when responding to a request from a customer or coworker? In this short video clip I share a tip on how to convey a positive attitude – even when dealing with customers who are tired, rushed or stressed. Side note: since I posted this tip some years ago, it’s received over 50,000 views. Feel free to forward it to anyone who deals with demanding customers.
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Past Posts
- One word that builds customer trust and intimacy
- Two common words to avoid using with customers
- Why people who foul-up get more recognition than you
- Two tips for getting faster replies to your emails
- How to grow your business in 2 minutes after hours
- Change One Word and Sell 78% More
- Do they love you in spite of or because of a foul-up?
- Service Failure? Hope you did this first…
- How to Eliminate Customer Conflicts – with Zero Effort
- I’d like your opinion…