Customer Service Blog

Why we Shouldn’t Pick People’s Brains

In my Trusted Advisor seminars we often discuss what I call the humility advantage. An example is asking customers and coworkers for their advice. Requesting advice implies humility while conferring respect. Speaking of word choices, a common phrase when asking someone to share their expertise is, “Can I pick your brain?” As Stephanie Staples, one of the brilliant speakers at our Customer Service Leadership Summit pointed out, picking someone’s brain is clichéd and somewhat crude. Stephanie’s alternative: instead ask “Can I tap your brilliance?” It’s less crass and more complimentary.

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