Share your Grand Intention

Elevate your Customer Interactions with a Clear Grand Intention

Stating your “grand intention” for customers and coworkers is an easy way to add value. After adopting a dog from the SPCA, we visited a pet store for supplies. The employee began the conversation with, “I’m in this business because I love animals. So, whether you buy from here or anywhere else I want to make sure that you get all your questions answered so that your dog gets the best possible care.” Sold. Her “grand intention” made us feel that she deserved our business.

Today’s chuckle:

Husband and dog missing. Reward for dog. (Author’s note: My apologies to all the husbands out there… I showed this to my wife. She laughed, nodded enthusiastically and said we needed to include it.)

Written By Jeff Mowatt (original content – not AI generated)

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Jeff Mowatt is a customer service speaker, customer service trainer, a business strategist, award-winning speaker, and best-selling author.