Hall of Fame business speaker | Customer Experience Strategist | Best-selling Author


Upcoming Public Seminars

Trusted Advisor Customer Service

(for Managers and Frontline staff)
Click here for details

Leading a Customer-Focused Team

(for Managers and Supervisors only – and for people who will be moving into those roles)
Click here for details




Register today for our 30 – second Trusted Advisor tips and receive as a bonus 15 Phrases that Pay for dealing with stressed and rushed customers.