Leading a Customer-Focused Team
For Managers, Supervisors and people moving into those roles
NOTE: Due to the COVID-19 situation all events posted below have been POSTPONED. Please check here for updates.
Imagine leading a team whose service is so outstanding it becomes your brand. Your team becomes what you always knew it could be – one of a kind, defying comparison. Customers hear about you, are drawn to you, and refuse to leave you because your team is the industry Service Icon. You are one of the few leaders who no longer has to deal with the hassles of constant staff turnover, trivial customer complaints, and interpersonal staff pettiness. You and your team’s reputation for excellence spreads.
What if as a manager, you no longer had to deal with people problems?
Freeing yourself from putting out fires and instead focusing on growing your business is one thing if you have teams of HR people. But if you’re a manager of a small to medium-sized organization where you need to deal with hiring, training, and performance issues on your own, it’s easy to get bogged-down. Until now…
Working with business owners and leaders over 25 years, Jeff Mowatt developed a turnkey system that generates exceptional results – so much so that he wrote a book about it that became a national bestseller. This is now a seminar where you’ll discover that, by making minor adjustments to your customer service culture, you’ll achieve significant results:
- Differentiate your corporate brand primarily through customer experience, where price becomes less relevant
- Motivate and engage employees without paying premium wages, promotions, or pricey perks
- Become an employer of choice, where team members feel a sense of purpose
- Anticipate and adapt to changing customer needs, so that you create market disruption rather than reacting to it
You will learn how to:
- Enhance your organization’s customer service culture
- Boost productivity and morale by tapping into the #1 employee motivator (hint: it isn’t money or recognition)
- Eliminate most of the people problems that divert energy from the real task of satisfying customers
- Empower employees to make better choices; both for customers and for the organization
- Align your training, recognition, and customer feedback efforts into a single continuous improvement system
- Leverage your energy as a leader, so you have less stress and greater life balance
Leading a Customer-Focused Team gets to the core of customer service – the organization’s underlying service and sales culture. Unlike other approaches that merely focus on surface behaviours, this addresses the root cause. As Jeff puts it, “If you try to enhance service and sales behaviours without looking at the culture, you are just painting over rust – the underlying problems eventually reoccur.”
You will walk away from this seminar with a TURNKEY SYSTEM that merely takes 90 minutes a month, and creates the kind of customer service culture that’s so powerful that you become your industry’s Service Icon.
When it comes to enhancing sales and service culture, Jeff Mowatt didn’t just read the book, he wrote it! This session is based on Jeff Mowatt’s best-selling business book, Becoming a Service Icon in 90 Minutes a Month. A customer service strategist and Hall of Fame speaker, Jeff heads his own training company and has written and produced 13 coaching tools. His Influence with Ease® column has been syndicated and featured in over 200 business publications. Don’t miss this opportunity to enhance your sales and service culture – in just 90 minutes a month!
Still not sure this is the right seminar for your leadership team?
Take a few minutes to watch this video…
2020 Upcoming Events:
NOTE: due to the COVID-19 situation all events posted below have been POSTPONED. Please check here for updates.
Edmonton – Oct 8 – TBA
Lethbridge – Sept 22 – Coast Lethbridge Hotel & Conference Centre, 526 Mayor Magrath Drive, T1J 3M2
Lloydminster – Oct 7 – Mircotel Inn & Suites, 4257 – 44 Street, S9V 2H1
Vancouver – Oct 28 – Executive Suites Hotel & Conference Centre, Metro Vancouver,
4201 Lougheed Hwy, Burnaby V5C 3Y6
Halifax – Sept 30 – TBA
Saskatoon – Oct 6 – Hampton Inn & Suites by Hilton, 110 Gateway Blvd, S7L 1S4
Lloydminster – Oct 7 – Mircotel Inn & Suites, 4257-44 Street, S9V 2H1
Seattle – Oct 29 – TBA
Times: Registration: 8:30am-9am Seminar: 9am-4pm. Lunch is included.
Standard – at the door or up to 6 days prior to seminar date – $1,095
Advance rate – 1-4 weeks prior to seminar date – $840
Early-bird – one month or more prior to seminar date – $730
Amounts are in Canadian dollars.
Group rate: You’ll automatically receive 10% off the above rates when registering groups of 6 people or more.
Bonus! Each participant will receive a copy of Jeff Mowatt’s bestselling book, “Becoming a Service Icon in 90 Minutes a Month”.
Enrolment is limited. To guarantee your seating register today by calling us at 1-800-JMOWATT (566-9288), within Calgary 403-244-9094.
Cancellation: You may cancel up to 30 days in advance and receive a full refund. You may switch registrants at any time.
If you are serious about creating a service-oriented team, Jeff Mowatt’s resource is a must.
Groundbreaking! Jeff Mowatt reveals how you can take good service to the next level – without asking employees to work harder or faster.
This session has had a huge impact on how I will grow into a strong leader. I will use Jeff’s examples in the actual training of our team. Guests will be happier and so will our team.
Today’s presentation has me thinking we should be bringing our management team to Jeff’s seminar so they can hear and see this first hand.
Jeff’s presentation was the best I’ve seen since I’ve been with the company. It was relevant to the corporate direction and to the challenges that branch managers have in moving the vision forward.
The impact of Jeff’s session on my organization will be HUGE! Jeff has given me great tips on how to move my company forward.
This was one of the best presentations I have attended. It will allow me to further upgrade the quality of our team.
I’m the trainer for our entire company. I cannot thank Jeff enough for helping me to improve company profitability.
This will open up a new approach for my team.
After this training, I will be able to take our call centre to the next level. Great tools from Jeff’s seminar.
Jeff’s session will impact us largely. The gaps needed to cope with the constant turnover of new staff and training new staff were filled in.
I have been in finance for 30 years and Jeff’s seminar was a real enlightener for me.
Jeff’s leadership strategies have been part of the foundation of developing the culture of 5B Management. Our corporate culture evolved from standard, old school management to a culture with a palpable pulse staffed with people with a passion to meet the needs of the customer.
We implemented Jeff Mowatt’s customer service strategies and are proud to announce that out of hundreds of area businesses, we were recently voted by the local newspaper as #1 GOLD WINNERS for Customer Service.
Already attended this seminar?
Consider attending the follow-on conference, the Customer Service Leadership Summit
REDUCE CUSTOMER CONFLICTS
Register today for our 30 – second Trusted Advisor tips and receive as a bonus 15 Phrases that Pay for dealing with stressed and rushed customers.