Customer Service Training TIps

Agree to Disagree

When two people strongly disagree on an issue it’s relatively easy for a third party to suggest some sort of compromise. The belief being that in order to reach harmony or accord, each person needs to change their thinking somewhat to accommodate the other person’s perspective. This of course is useless. When it comes to discussing contentious issues such as religion, politics, or which way the toilette paper should roll off the spool, we’d do well to let people have their opinions, What someone believes, thinks, or feels, is entirely within their right. Often, we’d get better results by simply agreeing to disagree, then move on to other matters.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

A person is moving along the path to wisdom when they begin to realize that their opinion is just another opinion.


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