Anything Else I Can Do For You?
Here's a wonderful phrase that separates service professionals from people who are just going-through-the-motions. In this case the employee was coordinating the conference room at a hotel where I was speaking. When he and I had finished going over the audio/visual set-up, he cheerfully offered, "Anything else I can do for you?" By using that phrase, he demonstrated that he wasn't just an employee who needed to set-up a meeting-room; he was a professional sincerely interested taking care of a customer. Simple sentence. Big difference.
Therapy is expensive. Poppin' bubble wrap is cheap. You choose.
Jeff Mowatt is a customer service strategist, award-winning speaker, and best selling author. To inquire about engaging Jeff for your team visit www.JeffMowatt.com