Customer Service Training TIps

Are you Visible and Available?

As a customer you’ve no doubt experienced businesses where employees hide. Perhaps they’re directly in front of you but they avoid eye contact; pretending they’re so busy with their computer screen, inventory, or co-worker conversation that they just don’t see you. Apparently, their supervisors haven’t emphasized – or enforced – the concept of being visible and available. The principle is self explanatory. When we know there are customers around we stop huddling with coworkers. Make ourselves visible. And proactively make eye contact so we are seen to be available. As for other tasks – better to do them during quieter times or behind the scenes.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

If you think nobody cares if you’re alive, try missing a couple of car payments.


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