Customer Service Training TIps

Avoid telling the world your troubles

Enhance Customer Realtions with Positivity in everyday interactions

Do you or your employees ever tell customers more than they want to hear? A good indicator is the way you typically respond when customers ask, “How are you?” Often without thinking, employees reply with, “Not bad,” or “60-40,” or, as a security guard once told me, “I’m vertical.” Yikes! When customers ask employees, “How are you?”, they don’t want to hear complaints. It’s just a greeting. Remember that you can do yourself, your business, and the world a favour by simply choosing to be more positive when greeted by customers.

Today’s chuckle:

I intend to live forever, so far so good.


Was this helpful? For additional information on this topic:  Greeting Customers and Establishing Trust

You’ll find more of Jeff’s Trusted Advisor Customer Service tips or subscribe to receive a new Business Building Tip every two weeks and stay up to date on all our upcoming events.

Interested in what Jeff’s training resources are? Click Shop or should you be interested in having Jeff present a customized presentation for your organization contact Jeff at [email protected]

Jeff Mowatt is a customer service speaker, customer service training, award-winning speaker, and best selling author. To inquire about engaging Jeff for your team visit


Register today for our 30 – second Trusted Advisor tips and receive as a bonus 15 Phrases that Pay for dealing with stressed and rushed customers.