Customer Service Training TIps

Bad Day? Try this…

Bad dayEver have days where being nice to internal and external customers isn’t easy? Maybe it’s when everything that can go wrong – does. Or perhaps it’s when you have stuff happening at home. Or you’re simply not feeling ‘up’. Remember the hit song, “You had a bad day”? I think it was popular because it encouraged people to focus on themselves – their feelings – enabling them to present the excuse, “I’m having a bad day.” While I understand that there are indeed major setbacks in life, for the most part, the ‘bad day’ excuse is bunk. Maybe we have bad moments, but to have the minor glitches of daily living give license to be less than positive and professional around customers and coworkers? Ironically, one of the best ways to lift our spirits is to stop focusing on ourselves, and instead focus on helping others.


Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

At what age is it appropriate to tell my dog that he’s adopted?

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