Customer Service Training TIps

Casual Elegance or Casual Sloppy

You’ve no doubt noticed the workplace trend towards the ambiguous dress code of ‘business casual’. I’m all for managers getting rid of uncomfortable ties and girdles. (I stopped wearing girdles years ago). As for frontline attire, I’m a fan of tasteful uniforms that enable customers to easily recognize service personnel. My concern is when casual becomes an excuse for sloppy. Some people appear to assume that how they present themselves at work is their business. Actually, since everyone else is subjected to that employee’s attire and hygiene, how employees dress impacts everyone. Good grooming therefore, doesn’t just reflect on how you feel about yourself… it demonstrates how you feel about others. If we want our coworkers and customers to show respect to us, perhaps we should begin with grooming habits that show respect for others.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

Clothes make the man. Naked people have little or no influence on society. – Mark Twain


Like to forward or reprint this tip?

We have some options to make this easier for you. Click here for a printer-friendly  CDrom with all Jeff’s tips.  Click here for  Jeff’s book with 101 top tips.  If you’d like to cut and paste any of our tips or articles from our website, you are welcome to do so  providing  you include the bio and contact information after each tip or article.   Please also email a link to any tips or articles that you post on-line to [email protected]

Copyright © JC Mowatt Seminars Inc.   All rights reserved.

Like to forward or reprint this tip?

Click here for Jeff’s Latest Tip
and to Subscribe for FREE updates


Register today for our 30 – second Trusted Advisor tips and receive as a bonus 15 Phrases that Pay for dealing with stressed and rushed customers.