Customer Service Training TIps

Customer Cellphone Etiquette

You’ve probably noticed that today’s customer is easily distracted. It doesn’t seem to matter if they’re at work or on personal time… their mobile devices just keep pinging, vibrating, and signaling that someone else needs their attention. Trying to have a buying conversation with ‘wired’ customers reminds me of the Disney movie, ‘Up!’ where, in midst of conversation, dogs would suddenly look sideways and shout, ‘Squirrel!’ As I demonstrate in my live presentations, helping customers make complex buying decisions requires their time and attention. To help gain both, consider starting the conversation by taking-out your phone and stating, ‘Let me turn this darned thing off, so we won’t be interrupted. By the way, how’s your time – are we OK?’ That not only conveys that you consider them to be important; it also encourages customers to ignore their phone, and commit some time to this decision.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit    www.JeffMowatt.com

 

Today’s chuckle:

I just let my mind wander, but it didn’t come back yet.

 

Like to forward or reprint this tip?

We have some options to make this easier for you. Click here for a printer-friendly  CDrom with all Jeff’s tips.  Click here for  Jeff’s book with 101 top tips.  If you’d like to cut and paste any of our tips or articles from our website, you are welcome to do so  providing  you include the bio and contact information after each tip or article.   Please also email a link to any tips or articles that you post on-line to info@jeffmowatt.com.

Copyright © JC Mowatt Seminars Inc.   All rights reserved.

Like to forward or reprint this tip?

Click here for Jeff’s Latest Tip
and to Subscribe for FREE updates

REDUCE CUSTOMER CONFLICTS

Register today for our 30 – second Trusted Advisor tips and receive as a bonus 15 Phrases that Pay for dealing with stressed and rushed customers.

Please enter a valid email address.
Something went wrong. Please check your entries and try again.