Customer Service Training TIps

Eye on the Prize

In a work-world that’s increasingly filled with interruptions and distractions, it’s easier for people to become more busy but less productive. The irony is that if you tend toward perfectionism you’re even more likely to be side-tracked. You know the routine: you’re focused on one task when the phone rings, someone walks-in, or an email arrives. so – in the interest of being responsive – you move to that. Then something else catches your eye. I’ve found in these situation when I’m spinning my wheels, it’s helpful to remind myself, “Eye on the Prize.” It’s a simple mantra to help you ignore the distractions, return to the task (the prize) and get it off your list. The bonus is at the end of the day you feel like you actually accomplished something.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit    www.JeffMowatt.com

 

Today’s chuckle:

I’m writing a book. I’ve got the page numbers done.

 

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