Customer Service Training TIps

Give Positive Intentions before asking Questions

Customer Engagement Strategies

A common communication blunder that turns-off customers, is asking them a question without FIRST explaining WHY you’re asking. A hair stylist, for example, might want to know what a new client does for a living. Asking directly however, you might put-off the client who is thinking, “Does she want to know how much money I make?”. The stylist would get better results by first explaining, “I want to give you a hairstyle that works for your lifestyle.” THEN she asks, “What do you for a living?”.


Today’s chuckle:

I don’t question YOUR existence. – God


Was this helpful?   For additional information on this topic:  Influence and Persuasion Skills 

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Jeff Mowatt is a customer service speaker, customer service training professional, award-winning speaker, and best-selling author.


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