Customer Service Training TIps

How do you Rate Your Status

Which of the following best describes how you, as an employee, consider your importance compared to the customer? Are you a) more important than the customer? In this case you come across as arrogant and the customer doesn’t like you. b) You are less important than the customer? Here, the customer observes your subservient behaviour and doesn’t respect you. Or c) you consider yourself and the customer to be equals treating each other with mutual respect. Option ‘c’ provides the only viable opportunity for friendship and respect. That’s a great basis for a long term mutually beneficial relationship – be it at work or in your personal life.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

Just say NO to one-word solutions.


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