How to Disarm a Bank Robber

Effusive Kindness and Compassion can Disarm Frusted Customers

As both a seasoned customer service strategist and 20 year black belt martial artist, I love this strategy.

FBI special agent Larry Carr developed the “Safecatch” system of being overly friendly to disarm bank robbers. The premise is being effusively kind to would-be robbers throws them off so much, they rethink the crime and leave. First Mutual Bank, whose employees were trained on the approach, reduced bank robberies by a whopping 45%!

If kindness and compassion can literally disarm a bank robber, imagine what it does for frustrated customers.

Today’s chuckle:

Caution: I have an attitued and I know how to use it.

Written By Jeff Mowatt (original content – not AI generated)

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Jeff Mowatt is a customer service speaker, customer service & sales trainer, a business communication strategist, award-winning speaker, and best-selling author.