Customer Service Training TIps

How to Disarm a Bank Robber

Effusive Kindness and Compassion can Disarm Frusted Customers

As both a seasoned customer service strategist and 20 year black belt martial artist, I love this strategy.

FBI special agent Larry Carr developed the “Safecatch” system of being overly friendly to disarm bank robbers. The premise is being effusively kind to would-be robbers throws them off so much, they rethink the crime and leave. First Mutual Bank, whose employees were trained on the approach, reduced bank robberies by a whopping 45%!

If kindness and compassion can literally disarm a bank robber, imagine what it does for frustrated customers.

Today’s chuckle:

Caution: I have an attitued and I know how to use it.

 

Written By Jeff Mowatt (original content – not AI generated)

 

Was this helpful?   For additional information on this topic:   Dealing with Upset Customers  

You’ll find more of Jeff’s Trusted Advisor Customer Service & Sales tips or subscribe to receive a new Business Building Tip every two weeks.

Curious about Jeff’s training resources?  Click on Shop for details.  If you’re interested in a customized presentation for your organization, contact Jeff at [email protected]

Jeff Mowatt is a customer service speaker, customer service & sales trainer, a business communication strategist, award-winning speaker, and best-selling author.

REDUCE CUSTOMER CONFLICTS

Register today for our 30 – second Trusted Advisor tips and receive as a bonus 15 Phrases that Pay for dealing with stressed and rushed customers.