Customer Service Training TIps

How to Disarm a Bank Robber

As a customer service strategist and 20 year black belt martial artist, I love this strategy. FBI special agent Larry Carr developed the “Safecatch” system of being over friendly to disarm bank robbers. The premise is being effusively kind to would-be robbers throws them off so much, they rethink the crime and leave. First Mutual Bank, whose employees were trained on the approach, reduced bank robberies by a whopping 45%! If kindness and compassion can literally disarm a bank robber, imagine what it does for frustrated customers.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

Caution: I have an attitued and I know how to use it.


Like to forward or reprint this tip?

We have some options to make this easier for you. Click here for a printer-friendly  CDrom with all Jeff’s tips.  Click here for  Jeff’s book with 101 top tips.  If you’d like to cut and paste any of our tips or articles from our website, you are welcome to do so  providing  you include the bio and contact information after each tip or article.   Please also email a link to any tips or articles that you post on-line to [email protected].

Copyright © JC Mowatt Seminars Inc.   All rights reserved.

Like to forward or reprint this tip?

Click here for Jeff’s Latest Tip
and to Subscribe for FREE updates


Register today for our 30 – second Trusted Advisor tips and receive as a bonus 15 Phrases that Pay for dealing with stressed and rushed customers.