How to Disarm a Bank Robber

As a customer service strategist and 20 year black belt martial artist, I love this strategy. FBI special agent Larry Carr developed the “Safecatch” system of being over friendly to disarm bank robbers. The premise is being effusively kind to would-be robbers throws them off so much, they rethink the crime and leave. First Mutual Bank, whose employees were trained on the approach, reduced bank robberies by a whopping 45%! If kindness and compassion can literally disarm a bank robber, imagine what it does for frustrated customers.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit    www.JeffMowatt.com

Today’s chuckle:

Caution: I have an attitued and I know how to use it.

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