Customer Service Training TIps

If I Asked you Politely

Whether you’re dealing with a customer whose cigar smoke is disrupting other patrons, or a chatterbox seated behind you in a movie theatre, it’s useful to have a way to resolve the problem without causing offence of creating a scene. “I was wondering if I asked you really politely, if you might…” By pointing out that you’re asking politely you demonstrate that you are respectfully asking a favor. That permits the offending party to comply without loosing face.

 Jeff Mowatt is a customer service strategist, award-winning speaker, and bestselling author.   For more tips, training tools or to inquire about engaging Jeff for your team visit


Today’s chuckle:

There are two kinds of pedestrians… the quick and the dead.


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